FAQs and T&Cs

FAQs

  • Prices vary depending on what time you would like to skate, if the session is off peak or peak. There are also discounts available for concessions, families and groups. 

    Click here to see prices for different sessions.

    A ticket must be purchased for each skater.  Spectators can watch for free. 

    All skaters must be in possession of a valid ticket to gain access to the ice. 

  • Click here to purchase your tickets for the Ice Rink online. By telephone please call 01332 255800.

    You can also buy tickets on the day at the Ice Rink Ticket Office if there are tickets available for the session, as well as tickets for future sessions.

  • Yes, you can buy tickets on the day as well as pre-booking them online, to avoid disappointment we recommend pre-booking online.

    Click here to book online.

  • Yes, please see the tickets sales page for details. 

  • Click here to view the skating session’s time table.

  • For bookings and ticket enquiries please call the Derby Live Box office on 01332 255800 or email [email protected].

    For all other enquiries please call the Ice Rink on 07814 671389 or email [email protected].

  • All ticket sales are final, and it is with regret we cannot change or refund missed sessions.

    We advise all skaters to arrive at least 30 minutes before their planned session time.

  • No, we do not refund any ticket, all tickets are non-refundable, and all sales are final.

  • Please arrive on time to ensure you have the full session time.

    Skaters will be allowed on part way through but will not be allowed extended time on the ice once the session has finished so it is important to arrive early!

  • Lost, stolen or damaged tickets are not the responsibility of the Promoter. If tickets have been lost, please contact the box office on 01332 255800.

    Anyone that arrives at the ice rink without a ticket will be refused entry. 

  • We carry sizes from J8 (child) up to and including 14 (adult). 

    Our friendly skate staff will happily exchange your skates at any time, to ensure that you have a pair of skates that you are comfortable with.  We strongly recommend that all skaters wear thick socks.

    For very small children we also carry some over shoe bob skates with two blades per skate for more stability.

  • During weekends and Christmas week the Ice rink can be particularly busy, If you have small children, are new or nervous about skating or you would just like the Ice Rink to yourself then we would recommend coming during a weekday daytime sessions as these are usually quite quiet. 

    You can contact us to find out when the rink is not as busy.

  • Yes, we don’t provide helmets to hire at the Ice Rink but children and adults are welcome to bring their own cycling or ski helmets.

  • The Ice Rink is open air and operates in most weather conditions, and no refunds shall be given due to inclement weather.

    Surface water on the ice rink caused by wind, warm or inclement weather will not affect skating, although you will get wet if you fall over, so please dress appropriately or bring a change of clothing. The skate exchange area is undercover.

    In the unlikely event that the Ice Rink Manager deems it necessary to close the ice rink for safety reasons, alternative sessions will be offered for skating.

  • High wind speeds affect the safety of all patrons.  Wind loads against structures determine when the event would close. 

    Snow will pitch on the frozen surface of the Ice Rink and it takes time for it to be removed and the Ice Rink to be resurfaced. Unseasonably warm weather can melt the surface of the ice more quickly.

    The Promotors closely monitor the weather for the operation of the Ice Rink.  In high winds or extreme weather the Promoter may decide, for safety reasons to close and cancel sessions, this will be announced on our website and on our social media channels if we are intending to close the ice rink and anyone who booked a ticket online will receive an email.

    To avoid disappointment, we try to keep the ice rink open and make the decision to close as late as possible. If you are travelling some distance, it’s a good idea to call ahead if the weather looks bad. Please use the contact page for phone or email options.

  • No, climatic conditions cause wet ice. 

    Calm cold days means the surface will remain dry.  Wind across the surface of the ice causes friction, which warms the ice surface, resulting in a wet surface. Rain will also make to surface of the ice rink wet, as will warm weather.

    If the ice surface is wet, this does not make it unsafe to skate on, although you will get wet if you fall over.  Please remember that ice, by its very nature, is a slippery surface, and that slips and falls do happen.

  • This is an outdoor activity please ensure that you dress appropriately for the weather. 

    For ice skating, it is highly recommended that all skaters wear suitable along thick socks & gloves. Several thin layers that can be removed are better than one thick layer. Waterproof clothing is highly recommended.

  • Yes, you can bring and use your ice skates, although there is no discount for guests bringing their own skates. 

  • Yes we have a Cloakroom facility at the skate exchange. You may store your belongings for the duration of your skate session.  There is a £1.00 charge per item for all items left in the Cloakroom. 

    The Promoter will not accept responsibility for the loss or damage from any cause whatsoever to property or articles left in the cloakroom.

  • No, the nearest public toilets are situated at the Assembly Rooms car park. There are toilet facilities at the nearby café’s and restaurants but these are strictly for the use of customers only.

  • Yes, we have a limited number of Beluga whales designed for children to ride on whilst being pushed around the ice or to push themselves.

    We do not have an endless supply of them so on the day they are rented on a first come, first serve basis. The cost is £3 each per session.  There are no refunds on any skate aid rentals.

  • Children under the age of 3 are not permitted on the ice, children 3 years and over but under 7 years old must be accompanied on the ice by an adult, parent or guardian. In the interests of safety we recommend a maximum of 4 children under 7 to one adult.  Children 7 years and over but under 10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area. 

    People supervising children on the ice can have the option of studded overshoes instead of skates however normal admission charges still apply.

  • Children under the age of 3 are not permitted on the ice, children 3 years and over but under 7 years old must be accompanied on the ice by an adult, parent or guardian. In the interests of safety we recommend a maximum of 4 children under 7 to one adult.  Children 7 years and over but under 10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area. 

    People supervising children on the ice can have the option of studded overshoes instead of skates however normal admission charges still apply.

  • Sessions are 50 minutes long and start either on the hour or just past depending on when the ice needs maintenance.

    We advise arriving 30 minutes in advance to ensure you have enough time to prepare for your session.

  • If you already have a ticket please go directly to the skate exchange building.  You may be required to wait in line here.  Please ensure that you have your ticket available to be inspected.

    If you have a discounted ticket, please ensure that you have your ID available for inspection i.e NUS Card for Students, you will be given your skates and kept in the waiting area until your session begins.

  • Yes, we allow manual wheelchairs on the ice you must have someone on the ice with you at all times and we will provide studded overshoes for them. The carer or appointed person can come on the ice for free; just buy your ticket in the normal way. I’m sorry we cannot accommodate powered wheelchairs on the ice. For any other accessibility/disability requirements please get in touch.

    For safety reasons a maximum of 4 wheelchairs will be allowed on the ice in any one session, should your group consist or more then 4 wheelchair users please contact the Ice Rink directly so we can make the necessary arrangements subject to capacity restrictions.

  • There is no cash point at the Ice Rink, however there are many in the close vicinity on Market Place.

  • Unfortunately we are unable to provide skating lessons.

  • School groups are more than welcome and we offer discounted rates, Teachers  and assistants skate for free.

    To book your school group, please contact us for more details.

  • The Ice Rink is located in the heart of Derby’s Cathedral Quarter in Market Place, Derby City Centre. Postcode: DE1 3AH.

  • The Assembly Rooms Car Park is the closest, follow signs to the city centre / Assembly Rooms / Parking the Postcode is DE1 3AH.

  • Yes, the Market Place where the ice rink is situated can be reached by all major bus routes into the city centre. Derby Bus Station is just 4 minutes’ walk away. Derby Train Station is just over a mile away.

  • The ice rink is offered as a municipal temporary rink, and as such is not intended for professional use.  The Ice surface is checked between each session for quality, and if necessary resurfaced. The ice can either be dry or wet.  Both are perfectly suitable for skating.  Wet ice is a result from climatic conditions, wind, rain and the resurfacing process. 

    Please remember that ice, by its very nature is a slippery surface, and that accidents and injuries do occur from being upon the ice.  If the surface of the ice is wet you may get wet if you fall over.  During busy sessions the ice surface can become rutted and grooved due to the action of skating.  Please ensure that you are skating in a suitable manner, keeping a look out for the ice conditions and other skaters always.

  • Ice Skating is a sport, and like all sports, carries a degree of risk for the participants.  Ice is a slippery surface, and slips and falls do occur.  At our rinks we ensure that there is a professional medical team on hand to deal with all incidents / accidents that occur on the ice.  In the first instance our Ice Marshals shall assess the situation, and, if required, summon medical assistance to the ice.  A separate medical room is located on site, here you will be assessed and treated by the medical provider. 

    The sport of skating is something that you freely engage in, and undertake entirely at your own risk.  The skater acknowledges that ice is a very slippery surface and, depending upon individual skill and experience level, Ice Skating may involve falls upon the ice, collisions with other skaters, objects, or structures, and therefore be considered a hazardous activity, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. 

    Management will not be responsible, however incurred, for all injury, accidents, and loss, however incurred by the skater.

  • When you first notice that you have lost personal property, please ensure that this is reported to the rink manager.  We do recover and keep, for a limited time, all lost and found property. If we locate your property we shall inform you of it and, of course, return it to you. 

    Management are not responsible for the loss or theft of personal property.  Management will not be held responsible for any loss or damage, however incurred, of personal items. 

    Items that have collected in lost and found after a period of 14 days, and not returned to or recovered by the owner, shall be disposed of.

  • CCTV is in for safety and security purposes. Images are recorded 24 hours a day.

  • No, the use of mobile phones by skaters is not permitted on the ice. 

    This is for your own safety, and the safety of all skaters, and of course for the safety of your expensive electronic devices.

  • No, smoking or vaping / e-cigarettes are not permitted with in any skate exchange building or other covered areas. 

    Smoking whilst skating on the ice is strictly prohibited.

  • The rink is offered as a municipal rink, and caters for all ages and abilities.  This rink is not for professional use, and as such skating at speed, skating backwards, tricks and acrobatic manoeuvres are not permitted.  Weaving, horseplay and skating in chains of more that 3 skaters is also, not permitted. 

    This is for your own safety, and the safety of all skaters.

  • No. Ice by its very nature is a very slippery and hard surface, and as such presents many risks.  Skaters are not permitted to carry other skaters, typically children, whilst on the ice surface. 

    This, of course is for your own safety, and all other skaters.

  • Ice Skating is a sport, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. The ice surface, by its very nature is a very slippery and hazardous surface. 

    All skaters participate in the sport of ice skating entirely at their own risk.  The skater acknowledges that the ice is a slippery and, depending upon individual skill and experience level, ice skating may involve falls upon the ice, collisions with other skaters, objects or structures, and may therefore be considered a hazardous activity.  All slips, trips and falls, and resulting injuries whilst skating, or being upon the ice will be the fault of the individual skater. 

    All skaters have made a conscious decision to ice skate, and participate in the sport at their own free will. 

  • No.  The Promotor is unable to provide a risk assessment for the sport of ice skating. 

    All skaters are assumed to understand the risks associated with the sport that they participate in voluntarily.  Schools and other organised group visits should conduct their own risk assessment.

  • If you feel your skates are uncomfortable, please see a member of our skate exchange staff, who will happily change your skates free of charge. 

    We recommend thick ski type socks for additional comfort.  Thin socks whilst skating often result in blisters forming. 

  • No. Ice skates are provided to skaters free of charge.  You exchange your own shoes or a refundable deposit for a pair of skates for the duration of your session.  Please ensure that your skate fits correctly, and that you are wearing thick socks before taking to the ice.  Your shoes will be returned to you, when you return your skates.

    Please note the Promoter will not be liable for any loss, damage, replacement, theft of any shoes left in exchange for Skates.

Dos and Don'ts Have fun, be safe

Do

  • Do make sure skates are correctly fastened, comfortable and offer

    good support.

  • Do wear thick socks.
  • Do wear gloves.
  • Do skate in an anti-clockwise direction.
  • Do obey instructions given by the Ice Marshals.
  • Do skate under control at moderate speeds.

Don’t

  • Don’t sit on or climb over the safety barrier.
  • Don’t chip, throw or spray ice.
  • Don’t skate at excessive speed or out of control.
  • Don’t eat, drink or smoke on the ice.
  • Don’t drop litter on the ice.
  • Don’t carry children on the ice.
  • Don’t skate in chains of more than three people.

Important Customer Notice: As the use of an ice skating rink and its facilities have an inherent risk, any participation is totally at the user’s own risk. No responsibility is accepted or undertaken for the wellbeing of either the user or their property.

Terms and Conditions and Assumption of Risk Agreement

  1. The ice rink promoter is Christmas Ice Rinks Ltd, ticket sales are via Derby Live this will show on your receipt and card statement
  2. Participants & visitors understand and agree to the following terms & conditions when visiting and/or purchasing tickets or services at the ice rink.
  3. All tickets are issued subject to the terms and conditions and rules and regulations of the venue.
  4. Participating in Ice skating carries an inherent risk, any participation is totally at the users own risk. Skaters are deemed to have knowledge of the risks involved and assume the risks of skating which include but are not limited to:
    • 4.1 Injuries resulting from a collision or contact with people and other skaters.
    • 4.2 Injuries resulting from contact with objects or equipment on or around the ice rink.
    • 4.3 Injuries from slips, trips and falls.

ALL SKATERS, ASSUME ALL RISKS ASSOCIATED WITH SKATING OR BEING UPON THE ICE SURFACE, AND CONSENT TO ALL RISKS ASSOCIATED WITH ICE SKATING AND UNDERSTAND THAT THEY SKATE ENTIRELY AT THEIR OWN RISK, FOREVER RELINQUISHING THE EVENT ORGANISER / OPERATOR OR ALL LIABILITY.

  1. Anyone with any medical conditions, serious previous injuries, recently broken bones, knee or joint problems, head injuries, pregnancy, mobility problems, or taking prescribed drugs should carefully consider whether it is safe for them to participant without endangering themselves or other participants whilst skating.
  2. The Promoter shall not be liable for any injury, loss or damage however caused.
  3. Participants & visitors also agree to the following safety rules.
    • 7.1 To maintain reasonable control of their speed at all times whilst keeping a lookout for other participants, ice conditions and other objects at all times.
    • 7.2 Follow any instructions given by members of staff or safety signage.
    • 7.3 Not sit on or climb any barrier.
    • 7.4 Accept responsibility of their abilities whilst skating, and to skate within the limits of that ability and as appropriate to the session to which they are participating.
    • 7.5 To refrain from acting in a matter that may cause or contribute to injury of themselves or any other person.
    • 7.6 To use the skate aids in the manner they are intended.
    • 7.7 Refrain from instigating or becoming involved in any type of altercation with any other skater, member of staff, spectator or engaging in abusive or disorderly conduct.
  1. All participants and visitors accept this is an uncovered outdoor ice rink and as such the surface of the ice rink will be affected by climatic conditions, for example the surface of the ice will become wet in warm and inclement weather. The Promoter shall not be responsible for any claim, damage, loss, refund, exchange or compensation as a result of weather conditions. In the unlikely event of the ice rink not being able to operate due to extreme weather conditions ticket holders will be offered an alternative session.
  2. The Promoter reserves the right to refuse admission to the ice rink and/or the venue and shall be entitled to conduct security searches to ensure the safety of all visitors.
  3. The Promoter shall be entitled to request visitors to leave the venue at any time. The Promoter shall be entitled to remove anyone from the venue who is under the influence of drugs or alcohol or who in the reasonable opinion of the Promoter is conducting themselves in a manner inappropriate to their continued attendance under these circumstances no refund or alternative shall be given.
  4. Please note children under the age of three are not permitted on the ice, children 3 years and over but under 7 years old must be accompanied on the ice by an adult, parent or guardian. In the interests of safety we recommend a maximum of 4 children under 7 to one adult. Children 7 years and over but under 10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area.
  5. All tickets are issued subject to the rules and regulations of the venue.
  6. Tickets cannot be resold, exchanged, refunded or transferred. To do so or to alter or deface any ticket will render it void. It is the patron’s responsibility to check his or her tickets, as mistakes cannot always be rectified.
  7. The Promoter will not be responsible for any tickets which are lost or stolen.
  8. The ticket holder has a right only to a session of the value corresponding to that stated on the ticket.
  9. Each session is 50 minutes long. Ticket holders will not be permitted to continue skating once their allocated session is over.
  10. In the event any session is cancelled or curtailed, refunds will only be given if such cancellation or curtailment occurs after less than 30 minutes of skating time has taken place and there is no availability for any remaining valid alternative sessions.
  11. The Promoter reserves the right to close the ice rink if necessary and the Promoters decision is final.
  12. The Promoter accepts no responsibility whatsoever for any personal property left either inside the ice rink buildings or around the ice rink.
  13. The Promoter shall not be liable for any loss, claim, theft, damage, misplacement or replacement to any items, shoes, footwear or article of clothing left in exchange for ice skates. Should you not wish to leave your shoes as a deposit for your ice skates than a refundable deposit of £35 will be required as an alternative.
  14. The Promoter shall not be liable for any loss, claim, misplacement, theft, damage or replacement to any items left in the cloakroom.
  15. Smoking, the use of e-cigarettes, eating and drinking are not permitted within the ice rink or changing facilities.
  16. Provision of the first aid facility at the ice rink is through a third party contractor. The Promotor shall not be responsible for any treatment or medical advice given to participants or visitors. The Promotor shall not be liable for or any claim or complaint in respect of advice or treatment given.
  17. Visitors and participants should be aware for safety & security reasons CCTV recording equipment is in use around the ice rink and skate exchange buildings. Please contact the ice rink for further details. [email protected]
  18. Use of the rink and acceptance of the Terms and Conditions acknowledges the right for Christmas Ice Rinks Ltd. and Derby Live to use any photographs taken for promotional, social media & marketing purposes.
  19. In the event of any conflict between these terms and conditions and the terms and conditions imposed by any ticket agency, these terms and conditions shall prevail.